CUSTOMER CARE

SIZING
 
SIZING MAY VARY — PLEASE REFER TO SIZE CHARTS IN THE ITEM DESCRIPTION. 
 
GENERAL SIZING GUIDE:  OS = ONE SIZE / 0 = XS / 1 = S / 2 = M / 3 = L / 4 = XL 
 
GARMENTS MAY HAVE UNIQUE SILHOUETTES THAT VEER FROM TRADITIONAL SIZING. FOR THESE ITEMS, WE WILL INCLUDE THE INTENDED FIT IN THE ITEM DESCRIPTION. 
 
ATELIER ITEMS ARE ONE-OF-ONE HANDMADE GARMENTS. SPECIFIC MEASUREMENTS WILL BE PROVIDED FOR EACH INDIVIDUAL ITEM. 
 
 
GARMENT CARE
 
WE RECOMMEND A COLD WASH CYCLE AND HANG-DRYING / LAYING FLAT TO DRY TO AVOID SHRINKAGE AND FADING OF GARMENTS.
 
ITEMS MARKED "DRY CLEAN ONLY" MAY BECOME DAMAGED IF NOT PROPERLY LAUNDERED. IF AN ITEM REQUIRES SPECIAL CARE, WE WILL PROVIDE INSTRUCTIONS. 
 
IF A GARMENT HAS ARTWORK, PLEASE AVOID IRONING OVER THE AREA AS THIS MAY DAMAGE THE GARMENT.
 
 
RETURN POLICY
 
ALL SALES ARE FINAL. WE DO NOT OFFER RETURNS OR EXCHANGES.
 
IF YOU RECEIVED THE WRONG ITEM OR A DEFECTIVE PRODUCT, PLEASE REACH OUT TO INFO@FOURATELIER.JP WITHIN 10 DAYS OF RECEIVING YOUR ORDER. PLEASE NOTE, FOUR ATELIER™ CANNOT ACCEPT ANY ITEMS THAT HAVE BEEN WORN, WASHED, OR ALTERED FOR ANY REASON.
 
 
SHIPPING
 
DOMESTIC SHIPPING
WE OFFER TWO SHIPPING CLASSES — STANDARD SHIPMENTS ARE EXPECTED TO BE DELIVERED IN 4-7 BUSINESS DAYS. EXPEDITED SHIPMENTS ARE EXPECTED TO BE DELIVERED IN 1-3 BUSINESS DAYS. PLEASE NOTE THAT SHIPPING TIMES DO NOT INCLUDE ORDER PROCESSING TIMES.
 
WORLDWIDE SHIPPING
WE OFFER TWO SHIPPING CLASSES — STANDARD SHIPMENTS ARE EXPECTED TO BE DELIVERED WITHIN 7-18 BUSINESS DAYS BUT MAY TAKE UP TO 21 BUSINESS DAYS. EXPEDITED SHIPMENTS ARE EXPECTED TO ARRIVE WITHIN 1-6 BUSINESS DAYS BUT MAY BE SUBJECT TO DELAYS.
 
DUTIES / VAT TAXES
INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO DUTIES AND VAT TAXES WHICH ARE OUT OF OUR CONTROL. FOUR ATELIER™ IS NOT RESPONSIBLE FOR ADDITIONAL COSTS INCURRED ON INTERNATIONAL SHIPMENTS. THESE FEES ARE THE BUYER'S RESPONSIBILITY AND MUST BE PAID TO RECEIVE THE ITEM.
 
 
DELIVERY POLICY
 
FOUR ATELIER™ IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. WE WILL NOT REPLACE SUCH PACKAGES. BUYER IS RESPONSIBLE FOR UNDELIVERED PACKAGES DUE TO INCORRECT / INCOMPLETE ADDRESSES.
 
IF YOUR PACKAGE IS MARKED AS "DELIVERED" BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT YOUR CARRIER TO OPEN AN INVESTIGATION. FOR ANY FURTHER INQUIRIES OR ASSISTANCE, FEEL FREE TO CONTACT US.
 
 
ORDER PROCESSING
 
PLEASE ALLOW UP TO 7 DAYS FOR ORDER PROCESSING. ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION WITH A TRACKING NUMBER VIA EMAIL.
 
 
MADE-TO-ORDER PROCESSING
ITEMS MARKED “MADE-TO-ORDER” ARE PRODUCED AFTER THE POINT OF SALE. IN DOING SO, WE AIM TO REDUCE OVERPRODUCTION WASTE WHILE ENSURING EACH CUSTOMER RECEIVES THEIR PURCHASED ITEMS. THESE ITEMS WILL BE CLEARLY LABELED AS “MADE-TO-ORDER” OR “PRE-ORDER”.
 
MADE-TO-ORDER ITEMS REQUIRE ADDITIONAL PROCESSING TIME AND MAY BE SUBJECT TO DELAYS. EXPECTED PROCESSING TIMES WILL BE LISTED IN THE ITEM DESCRIPTION, AS THEY VARY FROM ITEM TO ITEM. ITEMS THAT ARE MADE-TO-ORDER WILL SHIP IMMEDIATELY ONCE THEY ARE COMPLETED. PLEASE UNDERSTAND THAT LEAD TIMES ARE DEPENDENT ON MANUFACTURING SPEED, ORDER QUANTITY, AND FACTORY SCHEDULE.
 
WE WILL KEEP CUSTOMERS UPDATED WITH RELEVANT INFORMATION THROUGHOUT THE PROCESS VIA OUR SOCIAL MEDIA AND EMAIL. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING REGARDING PRODUCTION AND SHIPPING TIMES.
 
 
SUPPORT
 
QUESTIONS STILL NOT ANSWERED? DON'T WORRY, WE'RE HERE TO HELP!
FEEL FREE TO CONTACT US ANYTIME VIA EMAIL: INFO@FOURATELIER.JP