Terms

Return Policy

All sales are final. No returns or exchanges, unless there is an error. If you received the wrong item or the product is defective, please reach out to info@fouratelier.jp within 10 days of receiving your order.

Please note, FOUR ATELIER™ cannot accept any items that have been worn, washed, or altered for any reason.

 

Shipping Rates

We offer shipping worldwide. All shipping rates are determined by package weight. International shipments may be subject to duties and taxes which are out of our control. FOUR ATELIER™ is not responsible for additional costs incurred on international shipments. 

 

Delivery Policy

FOUR ATELIER™ is not responsible for lost, stolen, or undelivered packages and will not replace such packages. If your package is marked as "Delivered" but you have not received it, please contact your carrier to open an investigation. For any further inquiries or assistance feel free to contact us.

 

Standard Order Processing

Please allow up to 7 days for order processing. Once your order is shipped you will receive a confirmation with a tracking number via email.

For domestic orders please allow 2-7 business days for items to arrive once shipped. International shipments may require an additional 10-15 days. 

*Due to the impacts of COVID-19, some orders may be delayed for reasons beyond our control.

 

Made-to-Order Processing

Items marked "Made-to-Order" are produced after the point of sale. In doing so, we aim to reduce overproduction waste while ensuring each customer receives the item(s) they purchase. These items will be clearly labeled as "Made-to-Order" or "Pre-Order" to avoid confusion. 

Made-to-Order items require an additional processing time of 4-6 weeks on top of the standard processing time and may be subject to delay. These lead times are dependent on manufacturing speed, order quantity, and factory schedule. Made-to-Order items will ship immediately when they are ready.

We will keep you updated with relevant information throughout the process via socials and email, but we ask for your patience and understanding regarding production and shipping times.